Customer Centricity in the Smart Grid Model

Utilization and Customer Behavior: Smart Choices for the Smart Grid

The smart grid offers a wide array of opportunities to improve efficiency of the electricity grid via load management policies. This chapter reviews the current state of knowledge in the economics literature as it relates to time-varying pricing and to behavioral interventions, which together comprise a large portion of regulators’ policy choice set. The authors present evidence that consumers ...

Healthcare Portals - Customer Centricity in the Pharmaceutical Industry

Customer centricity has long been a guiding principle for many businesses. However, it is usually limited to marketing existing products with as strong a customer focus as possible. Corporate strategy remains basically product-centred. Customers typically have a fractured view of an enterprise. Conversely, the enterprise has only a splintered view of the customer, determined by different custom...

How Predictive Analytics Elevate Airlines’ Customer Centricity and Competitive Advantage

The unbundling of rate structures and ancillary services, combined with escalating demands of the “always connected” consumer, have made the similarities between airlines and retail more significant than ever. Retail and airline customers are influenced by many of the same factors. The two are increasingly comparing and contrasting products and researching their options before making purchases....

Integrated smart grid systems security threat model

The smart grid (SG) integrates the power grid and the Information and Communication Technology (ICT) with the aim of achieving more reliable and safe power transmission and distribution to the customers. Integrating the power grid with the ICT exposes the SG to systems security threats and vulnerabilities that could be compromised by malicious users and attackers. This paper presents a SG syste...

Security in the smart grid